By accessing or using our Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.
1. Deposits
Payments are 100% upfront. We only start working on your order after receiving the payment;
2. Payment options
At the moment we accept PayPal, Cash App. You can easily create a PayPal account using any debit/credit cards through our PayPal payment gateway (it only takes 2 min). Or if you want to make payment via different payment method please do contact us via email Contact@simarvfx.com
3. Refunds
Refunds are only accepted if requested no later than 48 hours after confirming your purchase. Any other refund requests will not be accepted.
4. Digital files
All files will be delivered via email after final approval by the client. Formats we work with: JPEG, MP4, PNG, PSD, AI & PDF (vector files only available for logos and clothing artwork).
5. Communication
We will handle all questions and requests via email or Instagram DM’s. Please allow up to 12 hours for us to reply.
6. Rush delivery
We please request that you be patient and wait the designated time frame for us to complete the work. We will not rush the work and compromise our service quality in anyway. Please don’t insist.
7. Trademarking
We do not trademark any logos. However, you can feel free to register your logo and brand name with the trademarking office in your country. We only design 100% custom/original logos, so you won’t have any copyright issues.
8. Stock Images
For any Cover Art services, have in mind that we can use Royalty Free Stock Images for the design. These images are 100% Royalty Free, so no need to worry about any copyright allegations.
9. Revisions
We only allow up to 3 free revisions on the design. For each revision we request up to 24 hours to send you an update. Please have your ideas ready for your design. If you are undecided/unsure about how you would like your design and are looking for us to take creative control of your project, making your payment will serve as a bonding agreement that you are accepting that the final design will be at the discretion of SimarVFX with the exception of minor changes. Any large change of direction after the fore mentioned will be priced accordingly – starting at, but not limited to $50. Refunds won’t be accepted in that case. If more than 3 revisions are needed, extra fees may be applied ($25 per revision).
10. Domains/Hosting
We do provide Hosting services at affordable prices. Please purchase a domain name and we can provide hosting and very good price with high speed server . We do not work with any website creation tools such as Wix or Weebly. We only create custom WordPress websites, PHP, Laravel, or all other platforms.
11. Images and pictures provided by clients Images and pictures provided by clients Please always provide HD images and pictures. We are not able to fix any low resolution or blurred pics.
12. Website warranty
You have 1 Month of free support and warranty for your website. Please have in mind that we only offer free support for problems originated from our end. Any issues caused by code editing or any other website editing done by the client will be only fixed upon payment of a support fee.